We make the process simple. 

1. Build an order

2. Approve the quote

Build an order on our website and you can get a realtime quote/invoice. Or if you prefer to work directly with a rental agent then send us a quote request with as much detail as possible in an email. In most cases we only bill you for shoot dates, so make sure you give us your shoot dates separately from pick up, drop off, or any travel days.

One of our Rental Agents will reach out to you with a quote within 1 business day. Work with them as much as you need to dial in your needs and make sure everything is correct.

For the fastest and most accurate quoting, request your quotes through email or the web portal. Adding that email forwards your request to our whole team of Rental Agents, so whoever frees up first can get back to you.

You just need to do 3 things to set up an account. Or if you’re a technician setting up the order for a production company, connect us with them so they can complete these steps:

1. Sign the Rental Agreement

2. Fill out the Credit Card Authorization Form with company information and payment information.

3. Provide a Certificate of Insurance (more details below).

The first two steps are pretty quick, but some insurers take a day or two to send COIs, so we don’t recommend waiting until the last minute!

Orders you’re loading into your own vehicle can be picked up between 2PM and 5:30PM the business day (Monday - Friday) before your shoot starts and should be returned by 12:00PM the business day after your shoot ends.

If your order includes one of our vehicles, it will be ready for pick up after 5:30 PM the day before your first shooting day and should be returned by 9:00 AM the day after your shoot ends. You’ll be given a gate code and lockbox instructions so you or your driver can pick up and drop off outside of normal business hours.

Because of the amount of time it takes to unload, check in, refuel, and prep the next customer’s order on the truck, we do need rental vehicles returned by 9:00AM the day after the shoot ends. If you need to use the truck for runs the day before or after your shoot, please let us know beforehand so we can accommodate.

Need to plan an early pick up or late return? Give us a call and we’ll see what we can do to help. The sooner we know the sooner we can plan for it.

Yes of course! At Camp Sounds, we would be thrilled to ship your order. Please provide your location during reservation setup and we will provide a quote with shipping/delivery costs.

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We require insurance for rentals when the replacement value exceeds what an individual could reasonably repay in the event of a loss. Orders involving a vehicle, dolly, or high-value lighting equipment will always require insurance.

If you don’t have insurance and need a smaller package, let us know. We’ll calculate the replacement value and inform you if insurance is required. We can also recommend several insurance companies that offer short-term policies.

You will need to provide a Certificate of Insurance (COI) showing your coverage limits.

COIs can be tricky to understand if you haven’t dealt with them before. Here are the five key coverage components we review. All five are necessary to properly insure your rental:

1. Certificate Holder:
   Camp Sounds Rentals LLC
   1306 Timber Dr.
   Garner, NC 27529

2. Misc. Rented Equipment Coverage (or Inland Marine coverage with a second page attached that includes Misc. Rented Equipment):
   This covers loss or damage to rented equipment (excluding vehicles). The limit should meet or exceed the value of equipment rented for your shoot (from Camp Sounds Rentals LLC as well as other rental sources). A $250,000 limit is typically sufficient for most short-term productions. If you think this might not fit the needs of your particular shoot, feel free to ask about the replacement value of the equipment in your order.
   Example: If you rent a lighting package and gear is stolen from your car, Rented Equipment Coverage will pay to replace the equipment.

3. Automobile Liability Coverage:
   Limit: $1,000,000. The “Hired Autos” & “Non-Owned Autos” boxes OR “Any Auto” should be checked on the certificate. This covers damage to other vehicles, property, and medical expenses related to a vehicular accident. It does not cover the actual vehicle you rent from us, just other parties involved in an accident. This coverage is not required if your order does not include one of our vehicles.
   Example: If you rent a 3-ton grip truck and hit another vehicle, Automobile Liability Coverage will protect you and pay out what is owed to whoever was hit.

4. Physical Damage Coverage:
   This covers any damage to Camp Sounds Rentals LLC's truck related to a vehicular accident.

   • Limit: $50,000 for a Cargo Van

   • Limit: $80,000 for a 3-Ton Truck or Cube Truck

5. Description of Operations Box:
   The phrase "The Certificate Holder is included as Additional Insured and Loss Payee” must appear.

While not required by Camp Sounds Rentals LLC, it is recommended that you also carry General Liability Coverage.

If you are shopping for Production Insurance and need a place to start, we recommend getting quotes from TCP Insurance, Athos Insurance, and Williams Turner & Mathis Inc. These companies specialize in the film industry and understand its unique requirements.

In the event of an insurance claim, contact your insurer to begin the process. We will work with the insurer as needed, providing the necessary documentation, and will prepare a bill for repair or replacement. Typically, once a claim is investigated and approved, the insurer will pay Camp Sounds Rentals LLC directly, minus the deductible, which you will need to pay to us directly.

Setting up insurance can be complicated and time-consuming, so don’t wait until the last minute. We also recommend working with an insurance company experienced in film production, as many traditional insurers may struggle with the nuances of this industry.

If you have questions about your COI or need assistance, feel free to reach out. We’re happy to help ensure your documentation is complete!

Gear rentals are picked up the day before your shoot and returned the day after your shoot.

Pickups are available anytime after 1pm (until close)

Returns are due back no later than 12pm/noon.

Payment is due in full prior to pickup or delivery.

A credit card is required at time of rental reservation confirmation to hold the gear.

Credit Card is our preferred method of payment. We require a credit card to be put on file during the reservation step.

Let us know as soon as possible! We realize that life comes up on set, and sometimes, unavoidable complications happen. As soon as you think you think you might be late returning gear late, call us and give us an ETA. This will help us better serve the next client getting the gear, and provide options to keep any late fees down!

Lack of communication will incur additional rental charges.

Most after-hours services incur a $75 per hour fee. However, if you’re calling to troubleshoot Camp Sounds Rentals equipment on an ongoing rental, the after-hours fee is waived. Unsure if your issue qualifies for a waiver? Just give us a call and ask—we won’t charge you for quick questions.

We can do that (with enough notice)! A delivery or pick up during our normal business hours is $100 for locations within the RDU area. If your location is farther away, contact our team for a quote on the delivery.

While we don’t provide drivers. We are more than happy to recommendations for local Production Assistants to accomodate.

When you notice damage, contact us immediately. Our team can troubleshoot the problem with you over the phone, send a technician to repair it in the field, or prepare replacement gear for you. 

If the damage was pre-existing, notifying us as soon as you notice helps avoid a damage charge when the gear is returned.

If the damage is due to wear and tear there won’t be any cost to you for a replacement.

Our goal when hearing about damage is not to point fingers or mark up the repair cost; it is to get your shoot back on track as quickly as possible, and make sure the equipment gets the attention it needs. If there are costs to the repair, we aim to be as transparent and fair as we can be.